Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "winfly", "we", "us", or "our" refers to the winfly gaming platform, its operators, and associated entities.
• "Player", "you", or "your" refers to any individual who registers for, accesses, or uses the winfly platform.
• "Account" means the personal player account created when you register with winfly.
• "Services" refers to all gaming services, betting products, and related features offered through the winfly platform.
• "Platform" means the winfly website, mobile applications, and all associated software and systems.
• "Deposit" means any transfer of funds from your personal bank account or payment method to your winfly account.
• "Withdrawal" means any transfer of funds from your winfly account to your designated bank account or payment method.

2. Acceptance of Terms

By creating an account, accessing the winfly platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming policies. If you do not agree with any provision of these terms, you must not use the winfly platform or services. We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Your continued use of the platform following any changes constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically to stay informed of any updates.

3. Eligibility

To register for and use winfly services, you must meet the following eligibility requirements:

• You must be at least 21 years of age or the legal age for gambling in your jurisdiction, whichever is greater.
• You must be a resident of Indonesia and physically located within Indonesian territory when accessing the platform and placing bets.
• You must be legally competent to enter into binding contracts under Indonesian law.
• You must not be prohibited from gambling under any applicable laws or regulations in your jurisdiction.
• You must not have a gambling addiction or be registered with any self-exclusion program that would prohibit your participation.
• You must provide accurate, current, and complete information during the registration process.

4. Account Registration and Security

4.1 Registration Process

To use winfly services, you must create a personal account by providing accurate information including your full legal name, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You may only register one account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of any funds or bonuses.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account will be considered your responsibility, whether authorized by you or not. If you suspect unauthorized access to your account, you must notify winfly customer support immediately. We recommend using strong, unique passwords and enabling any additional security features provided by the platform.

4.3 Account Verification (KYC)

winfly operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance requirements. You may be required to submit verification documents including government-issued identification (KTP or passport), proof of address (utility bill or bank statement dated within the last three months), and proof of payment method ownership (bank account statement or screenshot showing your name and account number for BCA, BRI, BNI, Mandiri, or other supported banks). Failure to complete verification when requested may result in restrictions on deposits, gameplay, or withdrawals.

5. Deposits and Withdrawals

5.1 Deposits

winfly accepts deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and Bank Permata. The minimum deposit amount is Rp 50,000 unless otherwise specified. All deposits must be made from a bank account or payment method registered in your own name. Third-party deposits are not permitted. Deposits are typically processed instantly, though processing times may vary depending on your bank and the time of transaction. winfly does not charge fees for deposits, though your bank may impose their own transaction fees.

5.2 Withdrawals

Withdrawals may only be made to a verified bank account registered in your name. The minimum withdrawal amount is Rp 100,000. Withdrawal requests are typically processed within 1-24 hours, subject to completion of any required verification checks. winfly reserves the right to request additional documentation before processing withdrawals, particularly for large amounts or first-time withdrawals. You must wager your deposited amount at least once before requesting a withdrawal to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements before they can be withdrawn.

5.3 Payment Method Restrictions

You may not use winfly as a money transfer service. Deposits and withdrawals must be for the purpose of participating in gaming activities. Accounts showing patterns of deposits followed immediately by withdrawals without significant gameplay may be flagged for review and potentially suspended. All transactions must comply with Indonesian banking regulations and anti-money laundering laws.

6. Bonuses and Promotions

winfly may offer various bonuses, promotions, and special offers to players. All bonuses are subject to specific terms and conditions including wagering requirements, time limits, game restrictions, and maximum bet limits. Wagering requirements specify the number of times you must wager the bonus amount before it can be withdrawn. For example, a 100% match bonus up to Rp 20,000,000 with a 10x wagering requirement means you must wager Rp 200,000,000 (if you received the maximum bonus) before you can withdraw the bonus or any winnings derived from it. Bonus terms are provided at the time of each promotion and must be read carefully. winfly reserves the right to cancel bonuses, void winnings, or close accounts if bonus terms are violated or if we detect bonus abuse such as opening multiple accounts to claim the same bonus multiple times.

7. Betting Rules and Game Play

All bets placed on the winfly platform are final once confirmed. You are responsible for ensuring the accuracy of your bets before confirmation. In the event of a clear error (such as incorrect odds display due to a technical malfunction), winfly reserves the right to void affected bets and return stakes. All sports betting markets are subject to the official results as determined by the relevant sports governing body. For live casino games, the dealer's decision is final. For slots and RNG-based games, outcomes are determined by certified Random Number Generators audited by independent testing agencies. Game rules and payout structures are available within each game. Maximum win limits may apply to certain games or bet types as specified in the game rules.

8. Responsible Gaming

winfly is committed to promoting responsible gaming practices. We provide tools to help you manage your gaming activity including deposit limits, loss limits, session time limits, and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to use these tools or contact our customer support team for assistance. For more information, please visit our Responsible Gaming page. Remember that gambling should be entertainment, not a way to make money, and you should never gamble with money you cannot afford to lose.

9. Prohibited Activities

The following activities are strictly prohibited on the winfly platform and may result in account closure, forfeiture of funds, and legal action:

• Using the platform if you are under 21 years of age or otherwise ineligible to gamble.
• Creating multiple accounts or using false identity information.
• Colluding with other players or engaging in any form of cheating or fraudulent activity.
• Using bots, automated software, or any third-party tools to place bets or manipulate gameplay.
• Exploiting software bugs, errors, or vulnerabilities for personal gain.
• Using the platform for money laundering or any illegal purpose.
• Abusing bonuses or promotions through multiple accounts or coordinated activity.
• Engaging in arbitrage betting or syndicate play without prior approval.
• Harassing, threatening, or abusing other players or customer support staff.

10. Intellectual Property

All content on the winfly platform including logos, graphics, text, software, game content, and trademarks are the property of winfly or our licensed partners and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any platform content without express written permission. The winfly name and logo are registered trademarks and may not be used without authorization.

11. Limitation of Liability

winfly provides gaming services on an "as is" and "as available" basis. While we strive to maintain platform availability and functionality, we do not guarantee uninterrupted service. We are not liable for any losses, damages, or inconvenience resulting from platform downtime, technical issues, or interruptions beyond our reasonable control. Our total liability to you for any claims arising from your use of the platform shall not exceed the total amount you have deposited with winfly in the twelve months preceding the claim. We are not responsible for losses incurred due to your failure to protect your account credentials, unauthorized access to your account resulting from your negligence, or your violation of these Terms and Conditions.

12. Dispute Resolution

If you have a dispute or complaint regarding winfly services, you must first contact our customer support team at [email protected] with a detailed description of the issue. We will make reasonable efforts to resolve the matter promptly and fairly. If a resolution cannot be reached through customer support, disputes shall be resolved through binding arbitration in accordance with Indonesian law. You agree to waive any right to participate in class action lawsuits or class-wide arbitration against winfly.

13. Account Closure and Suspension

winfly reserves the right to suspend or permanently close your account at our sole discretion if we believe you have violated these Terms and Conditions, engaged in fraudulent or illegal activity, or pose a risk to the platform or other players. In the event of account closure, any remaining balance (excluding bonus funds and funds associated with fraudulent activity) will be returned to you after deduction of any applicable fees or charges. You may close your account at any time by contacting customer support. Account closure is permanent and you will not be permitted to register a new account in the future.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming services operating in Indonesia. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the appropriate courts. By using winfly services, you acknowledge that online gambling regulations vary by jurisdiction and it is your responsibility to ensure compliance with local laws.

15. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of winfly services, please contact us at [email protected]. Our customer support team is available 24/7 to assist you.

Last Updated: January 2026